
FAQ´S
What size is the bear? Does it arrive ready to display?
What size is the bear? Does it arrive ready to display?
Yes! Each bear arrives ready to display right out of the box. It's a large plush of approximately 30 cm, fully assembled, with the mask and all details already attached. No setup needed, just take it out and find it a spot worthy of a horror icon.
What if my order arrives damaged or defective?
What if my order arrives damaged or defective?
If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with clear photos or videos. Once reviewed and approved, we'll gladly send a replacement to make things right.
How do I clean and care for my bear?
How do I clean and care for my bear?
To keep your bear looking its best, gently spot-clean it with a soft, slightly damp cloth never machine wash it, as it's a handmade piece with delicate details. Keep it out of direct sunlight for extended periods, as UV exposure can fade the fur colors over time. If the fur ever looks flattened, you can fluff it back up with your fingers or a soft brush.